Privacy Policy

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, phone number, and profile photo.

• Profile Information: For coaches, we collect belt rank, credentials, specialties, training history, and verification documents.

• Payment Information: We use Stripe to process payments. We do not store your full credit card number on our servers.

• Session Information: Details about sessions you book or provide, including date, time, location, and session notes.

• Communications: Messages exchanged between athletes and coaches through our platform.

• Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Connect athletes with coaches and facilitate bookings

• Send you technical notices, updates, and support messages

• Respond to your comments, questions, and requests

• Monitor and analyze trends, usage, and activities

• Detect, investigate, and prevent fraudulent transactions and abuse

• Personalize and improve your experience

• Send promotional communications (with your consent)

We may share your information in the following situations:

• With Coaches/Athletes: To facilitate bookings, we share relevant information between parties (e.g., name, contact info, session details).

• With Service Providers: We share information with vendors who help us provide our services (payment processing, email delivery, analytics).

• For Legal Reasons: We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, or property.

• With Your Consent: We may share information when you give us explicit permission to do so.

We do not sell your personal information to third parties.

We take reasonable measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3.

• Secure Storage: Personal data is stored in encrypted databases with restricted access.

• Access Controls: Only authorized personnel can access personal information, and they are bound by confidentiality obligations.

• Regular Audits: We conduct regular security assessments and penetration testing.

• Background Checks: All coaches undergo identity verification and background checks through our partner providers.

While we strive to protect your information, no method of transmission or storage is 100% secure. If you have concerns about security, please contact us.

You have several rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can update or correct your information through your account settings or by contacting us.

• Deletion: You can request deletion of your account and associated data. Some information may be retained for legal or legitimate business purposes.

• Opt-Out: You can opt out of promotional emails by clicking "unsubscribe" or updating your notification preferences.

• Data Portability: You can request a machine-readable copy of your data.

• Cookie Controls: You can manage cookie preferences through your browser settings.

To exercise these rights, contact us at privacy@juber.app.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@juber.app

Mail:

Juber, Inc.

Attn: Privacy Team

123 Training Way, Suite 100

Austin, TX 78701

Data Protection Officer: dpo@juber.app

We aim to respond to all inquiries within 30 days.